Service level terms

Uptime SLA Catalog will provide the Service to Customer with at least 98% availability measured on a monthly basis (downtime is a “Disruption”); provided that it will not be a Disruption if the Service is unavailable because of (i) general internet problems or outages caused by power supply carriers; (ii) malfunction of equipment, systems software, network connections or other infrastructure not owned or operated by Catalog; (iii) force majeure events or other factors outside Catalog’s reasonable control; or (iv) scheduled service or maintenance or reasonable emergency maintenance. Catalog will credit Customer 5% of the monthly portion of Service fees for each period of 60 or more consecutive minutes of Disruption; provided that Catalog will issue a maximum of one such credit per day and a monthly maximum of five credits.